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Introducing the world’s most complete CX solution for the AI era

Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.

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Whitepaper
3 min read

The New IT Playbook: Transforming IT Service with AI

IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…

Guides and ebooks
6 min read

Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…

Guides and ebooks
3 min read

Three ways AI will reshape HR by 2028

The future of employee service is evolving – and the next three years will be consequential…

Latest stories

Article
8 min read

AI in manufacturing: Top use cases and benefits

AI is transforming manufacturing by making operations more adaptive and data-driven. Read on to see how it's reshaping the future of manufacturing.

Article
5 min read

Advancing the Resolution Platform to set a new standard for service

Here at Zendesk, we’re focused on a singular goal: delivering resolutions that help customers and companies…

Guides and ebooks
3 min read

Guidance on blending AI and empathy to reimagine retail

The world of retail is changing at a pace, and so are the expectations of shoppers.…

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How to create an employee development plan + free templates

Discover the organisational impact of an employee development plan and how it can affect the employee experience. Use our free templates to get started today.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.

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5 min read

Customer experience: the hidden ace in iGaming & Betting

The true ace up the sleeve? Customer Experience (CX). As a Sales Director at Zendesk, I…

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Call centre analytics: Key types, KPIs, and how to use them

What are call centre analytics? Call centre analytics involve monitoring and analysing customer interactions within a…

Article
4 min read

Agentic AI vs generative AI: What sets them apart

When most people hear artificial intelligence (AI), they think of tools like ChatGPT or Google Gemini.…

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